Privacy Policy

CarryOn ("we", "us", or "our") operates the carryon.gg platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. By using CarryOn, you consent to the data practices described in this policy.

1. Information We Collect

Account Information

When you create an account, we collect your username, email address, password (stored in hashed form), and profile information you choose to provide such as your display name and profile image.

Gaming Profiles

We collect information about your gaming profiles including in-game usernames, ranks, and game-specific identifiers that you link to your CarryOn account. For Boosters, we also collect verification data related to your skill level and gaming history.

Payment Data

When you add funds to your wallet or make purchases, we collect transaction details including amounts, dates, and service descriptions. Payment card information is processed directly by our third-party payment processors and is not stored on our servers.

Usage Data

We automatically collect information about how you interact with the platform, including pages visited, features used, search queries, session duration, device type, browser type, IP address, and referring URLs.

2. How We Use Information

We use the information we collect to:

• Provide, maintain, and improve the CarryOn platform
• Process transactions and manage your wallet balance
• Match Customers with appropriate Boosters based on game preferences and skill level
• Verify Booster qualifications and maintain platform quality
• Communicate with you about orders, updates, and support inquiries
• Detect and prevent fraud, abuse, and unauthorized access
• Analyze usage patterns to improve user experience and platform performance
• Send promotional communications (you can opt out at any time)
• Comply with legal obligations and enforce our Terms of Service

3. Information Sharing

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• Payment Processors: We share necessary transaction data with our payment processing partners to facilitate wallet funding and payouts.
• Between Users: Limited profile information is shared between Customers and Boosters to facilitate service delivery, such as gaming usernames and order details.
• Service Providers: We may share data with trusted third-party services that help us operate the platform, such as hosting providers and analytics services, under strict confidentiality agreements.
• Legal Requirements: We may disclose information when required by law, regulation, or legal process, or to protect the rights, safety, or property of CarryOn, our users, or the public.

4. Data Security

We implement industry-standard security measures to protect your personal information, including encryption of data in transit and at rest, secure authentication mechanisms, and regular security audits. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.

5. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can request that we correct inaccurate or incomplete data.
• Deletion: You can request that we delete your personal data, subject to certain legal exceptions.
• Portability: You can request your data in a structured, machine-readable format.
• Opt-out: You can opt out of promotional communications at any time by using the unsubscribe link in our emails or updating your account settings.

To exercise any of these rights, please contact us at support@carryon.gg. We will respond to your request within 30 days.

6. Cookies

CarryOn uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies help us remember your preferences, keep you logged in, and understand how you use our Service. We use the following types of cookies:

• Essential: Required for the platform to function, such as authentication and session management.
• Analytics: Help us understand usage patterns and improve the platform.
• Preferences: Remember your settings and display preferences.

You can control cookie settings through your browser. Disabling certain cookies may affect the functionality of the Service.

7. Children's Privacy

CarryOn is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will promptly delete that information. If you believe a child under 13 has provided us with personal data, please contact us at support@carryon.gg.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on the platform and updating the "Last Updated" date. We encourage you to review this policy periodically. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at support@carryon.gg.